FAQ

Our Hotels & Resorts

1. General Information shams Prestige

1.1 Location and Contact

● Where is the hotel located?

● How far is the hotel from the nearest airport or city center?

● How far is it from the major attractions?

What are the GPS coordinates or directions to the hotel?

• How can I contact the hotel?

1.2 Check-In and Check-Out

● What are the check-in and check-out times?

● Can I request an early check-in or late check-out? Is there an additional charge?

● What documents do I need for check-in?

● Is there a luggage storage service available for early arrivals or late departures?

1.3 Wi-Fi and Connectivity

● Is Wi-Fi available at the hotel? Is it free?

• Where is Wi-Fi available?

● Is there high-speed internet available for business purposes?

• Are there any additional charges for premium Wi-Fi?

1.4 Transportation

● Does the hotel offer airport transfers? How can I arrange them?

● Is parking available at the hotel? Is it free or paid?

● Are there car rental services available at the hotel or nearby?

● Are there public transportation options near the hotel?

● Does the hotel provide shuttle services to nearby attractions?

1.5 Languages and Staff

● What languages are spoken by the hotel staff?

● Is there a multilingual staff available at the reception?

1.6 Payment and Currency

● What payment methods are accepted (e.g., cash, credit cards, bank transfers)?

● Can I pay in foreign currencies? What currencies are accepted?

● Are there ATMs or currency exchange services available at the hotel?

● Is a deposit required at check-in? If so, how much?

1.7 Policies

● What is the hotel’s cancellation policy?

● Are pets allowed at the hotel?

● What is the smoking policy at the hotel?

● Are there any restrictions for water sports or activities?

● Are there any dress codes for dining or activities?

1.8 Accessibility

● Is the hotel wheelchair accessible?

● Are there accessible rooms and bathrooms?

● Are there ramps, elevators, or other accessibility features?

• Are there any special services for guests with disabilities?

1. General Information Imperial Shams

1.1 Location and Contact

● Where is the hotel located?

● How far is the hotel from the nearest airport or city center?

● How far is it from the major attractions?

● How can I contact the hotel? (Include phone numbers, email, and social media links)

1.2 Check-In and Check-Out

● What are the check-in and check-out times?

● Can I request an early check-in or late check-out? Is there an additional charge?

● What documents do I need for check-in?

● Is there a luggage storage service available for early arrivals or late departures?

1.3 Wi-Fi and Connectivity

● Is Wi-Fi available at the hotel? Is it free?

● Is there high-speed internet available for business purposes?

1.4 Transportation

● Does the hotel offer airport transfers? How can I arrange them?

● Is parking available at the hotel? Is it free or paid?

● Are there car rental services available at the hotel or nearby?

● Are there public transportation options near the hotel?

● Does the hotel provide shuttle services to nearby attractions?

1.5 Languages and Staff

● What languages are spoken by the hotel staff?

● Is there a multilingual staff available at the reception?

1.6 Payment and Currency

● What payment methods are accepted (e.g., cash, credit cards, bank transfers)?

● Can I pay in foreign currencies? What currencies are accepted?

● Are there ATMs or currency exchange services available at the hotel?

● Is a deposit required at check-in? If so, how much?

1.7 Policies

● What is the hotel’s cancellation policy?

● Are pets allowed at the hotel?

● What is the smoking policy at the hotel?

● Are there any restrictions for water sports or activities?

● Are there any dress codes for dining or activities?

1.8 Accessibility

● Is the hotel wheelchair accessible?

● Are there accessible rooms and bathrooms?

● Are there ramps, elevators, or other accessibility features?

1.9 Nearby Attractions

● What are the main attractions near the hotel?

● Are there any cultural or historical sites nearby?

● Are there shopping centers or markets close to the hotel?

2. Accommodations

2.1 Room Types

● Do rooms have sea views or garden views?

● Are family rooms or connecting rooms available?

2.2 Views and Features

● Do rooms have sea views or garden views?

● Do rooms have private terraces or balconies?

● Are there non-smoking rooms available?

2.3 Amenities

● What amenities are included in the rooms (e.g., minibar, air conditioning, TV)?

● Is there a minibar in the rooms, and is it included in the all-inclusive package?

● Are there coffee/tea-making facilities in the rooms?

● Is daily housekeeping provided?

2.4 Special Options

● Are there accessible rooms for guests with disabilities?

● Are there any special honeymoon or romantic room setups available?

● Can I request extra beds or baby cots?

3. Dining

3.1 Meal Plans

● What meal plans are available (e.g., all-inclusive, half-board)?

3.2 Dining Options

● What restaurants and bars are available at the hotel?

● Are there any themed dining nights or special events?

3.3 Special Dietary Needs

● Are vegetarian, vegan, or gluten-free options available?

● Can the hotel accommodate food allergies or special dietary requirements?

3.4 Dining Policies

● Are reservations required for à la carte dining?

● Is there a dress code for dining?

● Is room service available? What are the hours?

4. Activities

4.1 Water Sports

● What water sports are available at the hotel (e.g., diving, snorkelling, kitesurfing)?

● Does the hotel have a diving center?

● Are there lessons for beginners in water sports or diving?

● Can I rent equipment for water sports?

4.2 Land-Based Activities

● Are there recreational activities like volleyball, billiards, or fitness classes?

● Are there any hiking or cycling trails near the hotel?

4.3 Excursions and Tours

● Are there organized excursions or cultural tours available?

● Can the hotel arrange day trips to nearby attractions?

4.4 Family-Friendly Activities

● Are there activities specifically for children or families?

● Are there any kids’ clubs or babysitting services available?

5. Facilities

5.1 Pools and Beaches

● Is there a swimming pool at the hotel? Is it heated?

● Does the hotel have a private beach? Are sunbeds and towels provided?

● Are there lifeguards at the pool or beach?

5.2 Spa and Wellness

● Does the hotel have a spa or wellness center?

● What spa treatments are available?

● Are fitness facilities available? Are they free to use?

5.3 Recreational Facilities

● Are there sports facilities like tennis courts or volleyball?

● Are there any indoor recreational facilities like billiards or table tennis?

5.4 Shops and Services

● Are there gift shops or souvenir shops on-site?

● Does the hotel offer laundry or dry-cleaning services?

● Is 24-hour room service available?

6. Booking and Payment

6.1 Reservation Process

● How can I make a reservation at the hotel?

● Can I book through third-party platforms like Booking.com or TripAdvisor?

6.2 Payment Methods

● What payment methods are accepted (e.g., cash, credit cards, bank transfers)?

● Can I pay in foreign currencies? What currencies are accepted?

6.3 Cancellation Policies

● What is the hotel’s cancellation policy?

● Are there fees for no-shows or last-minute cancellations?

6.4 Special Offers

● Are there any discounts or promotions available?

● Does the hotel offer loyalty programs or rewards?

7. Family and Kids

● Is the hotel family-friendly?

● Are there activities or facilities for children?

● Are babysitting services available?

● Are there family rooms or connecting rooms?

● Are there child-friendly dining options?

● Are there safety features like lifeguards at the pool or beach?

8. Policies

● What is the hotel’s cancellation policy?

● Are pets allowed at the hotel?

● What is the smoking policy at the hotel?

● Are there any restrictions for water sports or activities?

● Are there any dress codes for dining or activities?

9. Special Occasions

● Can the hotel host weddings, events, or conferences?

● Are there packages for honeymoons or anniversaries?

● Are there romantic dining options or private beach setups available?

● Can the hotel arrange special surprises for birthdays or celebrations?

1. General Information shams Safaga

1.1 Location and Contact

● Where is the hotel located?

● How far is the hotel from the nearest airport or city center?

● How far is it from the major attractions?

● How can I contact the hotel? (Include phone numbers, email, and social media links)

1.2 Check-In and Check-Out

● What are the check-in and check-out times?

● Can I request an early check-in or late check-out? Is there an additional charge?

● What documents do I need for check-in?

● Is there a luggage storage service available for early arrivals or late departures?

1.3 Wi-Fi and Connectivity

● Is Wi-Fi available at the hotel? Is it free?

● Is there high-speed internet available for business purposes?

1.4 Transportation

● Does the hotel offer airport transfers? How can I arrange them?

● Is parking available at the hotel? Is it free or paid?

● Are there car rental services available at the hotel or nearby?

● Are there public transportation options near the hotel?

● Does the hotel provide shuttle services to nearby attractions?

1.5 Languages and Staff

● What languages are spoken by the hotel staff?

● Is there a multilingual staff available at the reception?

1.6 Payment and Currency

● What payment methods are accepted (e.g., cash, credit cards, bank transfers)?

● Can I pay in foreign currencies? What currencies are accepted?

● Are there ATMs or currency exchange services available at the hotel?

● Is a deposit required at check-in? If so, how much?

1.7 Policies

● What is the hotel’s cancellation policy?

● Are pets allowed at the hotel?

● What is the smoking policy at the hotel?

● Are there any restrictions for water sports or activities?

● Are there any dress codes for dining or activities?

1.8 Accessibility

● Is the hotel wheelchair accessible?

● Are there accessible rooms and bathrooms?

● Are there ramps, elevators, or other accessibility features?

1.9 Nearby Attractions

● What are the main attractions near the hotel?

● Are there any cultural or historical sites nearby?

● Are there shopping centers or markets close to the hotel?

2. Accommodations

2.1 Room Types

● Do rooms have sea views or garden views?

● Do rooms have private terraces or balconies?

● Are there non-smoking rooms available?

2.2 Views and Features

● What types of rooms and suites are available?

● Are family rooms or connecting rooms available?

2.3 Amenities

● What amenities are included in the rooms (e.g., minibar, air conditioning, TV)?

● Is there a minibar in the rooms, and is it included in the all-inclusive package?

● Are there coffee/tea-making facilities in the rooms?

● Is daily housekeeping provided?

2.4 Special Options

● Are there accessible rooms for guests with disabilities?

● Are there any special honeymoon or romantic room setups available?

● Can I request extra beds or baby cots?

3. Dining

3.1 Meal Plans

● What meal plans are available (e.g., all-inclusive, half-board)?

3.2 Dining Options

● What restaurants and bars are available at the hotel?

● Are there any themed dining nights or special events?

3.3 Special Dietary Needs

● Are vegetarian, vegan, or gluten-free options available?

● Can the hotel accommodate food allergies or special dietary requirements?

3.4 Dining Policies

● Are reservations required for à la carte dining?

● Is there a dress code for dining?

● Is room service available? What are the hours?

4. Activities

4.1 Water Sports

● What water sports are available at the hotel (e.g., diving, snorkelling, kitesurfing)?

● Does the hotel have a diving center?

● Are there lessons for beginners in water sports or diving?

● Can I rent equipment for water sports?

4.2 Land-Based Activities

● Are there recreational activities like volleyball, billiards, or fitness classes?

● Are there any hiking or cycling trails near the hotel?

4.3 Excursions and Tours

● Are there organized excursions or cultural tours available?

● Can the hotel arrange day trips to nearby attractions?

4.4 Family-Friendly Activities

● Are there activities specifically for children or families?

● Are there any kids’ clubs or babysitting services available?

5. Facilities

5.1 Pools and Beaches

● Is there a swimming pool at the hotel? Is it heated?

● Does the hotel have a private beach? Are sunbeds and towels provided?

● Are there lifeguards at the pool or beach?

5.2 Spa and Wellness

● Does the hotel have a spa or wellness center?

● What spa treatments are available?

● Are fitness facilities available? Are they free to use?

5.3 Recreational Facilities

● Are there sports facilities like tennis courts or volleyball?

● Are there any indoor recreational facilities like billiards or table tennis?

5.4 Shops and Services

● Are there gift shops or souvenir shops on-site?

● Does the hotel offer laundry or dry-cleaning services?

● Is 24-hour room service available?

6. Booking and Payment

6.1 Reservation Process

● How can I make a reservation at the hotel?

● Can I book through third-party platforms like Booking.com or TripAdvisor?

6.2 Payment Methods

● What payment methods are accepted (e.g., cash, credit cards, bank transfers)?

● Can I pay in foreign currencies? What currencies are accepted?

6.3 Cancellation Policies

● What is the hotel’s cancellation policy?

● Are there fees for no-shows or last-minute cancellations?

6.4 Special Offers

● Are there any discounts or promotions available?

● Does the hotel offer loyalty programs or rewards?

7. Family and Kids

● Is the hotel family-friendly?

● Are there activities or facilities for children?

● Are babysitting services available?

● Are there family rooms or connecting rooms?

● Are there child-friendly dining options?

● Are there safety features like lifeguards at the pool or beach?

8. Policies

● What is the hotel’s cancellation policy?

● Are pets allowed at the hotel?

● What is the smoking policy at the hotel?

● Are there any restrictions for water sports or activities?

● Are there any dress codes for dining or activities?

9. Special Occasions

● Can the hotel host weddings, events, or conferences?

● Are there packages for honeymoons or anniversaries?

● Are there romantic dining options or private beach setups available?

● Can the hotel arrange special surprises for birthdays or celebrations?

1. General Information shams lodge

1.1 Location and Contact

● Where is the hotel located?

● How far is the hotel from the nearest airport or city center?

● How far is it from the major attractions?

● How can I contact the hotel? (Include phone numbers, email, and social media links)

1.2 Check-In and Check-Out

● What are the check-in and check-out times?

● Can I request an early check-in or late check-out? Is there an additional charge?

● What documents do I need for check-in?

● Is there a luggage storage service available for early arrivals or late departures?

1.3 Wi-Fi and Connectivity

● Is Wi-Fi available at the hotel? Is it free?

• Where is Wi-Fi available?

● Is there high-speed internet available for business purposes?

1.4 Transportation

● Does the hotel offer airport transfers? How can I arrange them?

● Is parking available at the hotel? Is it free or paid?

● Are there car rental services available at the hotel or nearby?

● Are there public transportation options near the hotel?

● Does the hotel provide shuttle services to nearby attractions?

1.5 Languages and Staff

● What languages are spoken by the hotel staff?

● Is there a multilingual staff available at the reception?

1.6 Payment and Currency

● What payment methods are accepted (e.g., cash, credit cards, bank transfers)?

● Can I pay in foreign currencies? What currencies are accepted?

● Are there ATMs or currency exchange services available at the hotel?

● Is a deposit required at check-in? If so, how much?

1.7 Policies

● What is the hotel’s cancellation policy?

● Are pets allowed at the hotel?

● What is the smoking policy at the hotel?

● Are there any restrictions for water sports or activities?

● Are there any dress codes for dining or activities?

1.8 Accessibility

● Is the hotel wheelchair accessible?

● Are there accessible rooms and bathrooms?

● Are there ramps, elevators, or other accessibility features?

1.9 Nearby Attractions

● What are the main attractions near the hotel?

● Are there any cultural or historical sites nearby?

● Are there shopping centers or markets close to the hotel?

2. Accommodations

2.1 Room Types

● Do rooms have sea views or garden views?

● Do rooms have private terraces or balconies?

● Are there non-smoking rooms available?

2.2 Views and Features

● What types of rooms and suites are available?

● Are family rooms or connecting rooms available?

2.3 Amenities

● What amenities are included in the rooms (e.g., minibar, air conditioning, TV)?

● Is there a minibar in the rooms, and is it included in the all-inclusive package?

● Are there coffee/tea-making facilities in the rooms?

● Is daily housekeeping provided?

2.4 Special Options

● Are there accessible rooms for guests with disabilities?

● Are there any special honeymoon or romantic room setups available?

● Can I request extra beds or baby cots?

3. Dining

3.1 Meal Plans

● What meal plans are available (e.g., all-inclusive, half-board)?

3.2 Dining Options

● What restaurants and bars are available at the hotel?

● Are there any themed dining nights or special events?

3.3 Special Dietary Needs

● Are vegetarian, vegan, or gluten-free options available?

● Can the hotel accommodate food allergies or special dietary requirements?

3.4 Dining Policies

● Are reservations required for à la carte dining?

● Is there a dress code for dining?

● Is room service available? What are the hours?

4. Activities

4.1 Water Sports

● What water sports are available at the hotel (e.g., diving, snorkelling, kitesurfing)?

● Does the hotel have a diving center?

● Are there lessons for beginners in water sports or diving?

● Can I rent equipment for water sports?

4.2 Land-Based Activities

● Are there recreational activities like volleyball, billiards, or fitness classes?

● Are there any hiking or cycling trails near the hotel?

4.3 Excursions and Tours

● Are there organized excursions or cultural tours available?

● Can the hotel arrange day trips to nearby attractions?

4.4 Family-Friendly Activities

● Are there activities specifically for children or families?

● Are there any kids’ clubs or babysitting services available?

5. Facilities

5.1 Pools and Beaches

● Is there a swimming pool at the hotel? Is it heated?

● Does the hotel have a private beach? Are sunbeds and towels provided?

● Are there lifeguards at the pool or beach?

5.2 Spa and Wellness

● Does the hotel have a spa or wellness center?

● What spa treatments are available?

● Are fitness facilities available? Are they free to use?

5.3 Recreational Facilities

● Are there sports facilities like tennis courts or volleyball?

● Are there any indoor recreational facilities like billiards or table tennis?

5.4 Shops and Services

● Are there gift shops or souvenir shops on-site?

● Does the hotel offer laundry or dry-cleaning services?

● Is 24-hour room service available?

6. Booking and Payment

6.1 Reservation Process

● How can I make a reservation at the hotel?

● Can I book through third-party platforms like Booking.com or TripAdvisor?

6.2 Payment Methods

● What payment methods are accepted (e.g., cash, credit cards, bank transfers)?

● Can I pay in foreign currencies? What currencies are accepted?

6.3 Cancellation Policies

● What is the hotel’s cancellation policy?

● Are there fees for no-shows or last-minute cancellations?

6.4 Special Offers

● Are there any discounts or promotions available?

● Does the hotel offer loyalty programs or rewards?

7. Family and Kids

● Is the hotel family-friendly?

● Are there activities or facilities for children?

● Are babysitting services available?

● Are there family rooms or connecting rooms?

● Are there child-friendly dining options?

● Are there safety features like lifeguards at the pool or beach?

8. Policies

● What is the hotel’s cancellation policy?

● Are pets allowed at the hotel?

● What is the smoking policy at the hotel?

● Are there any restrictions for water sports or activities?

● Are there any dress codes for dining or activities?

9. Special Occasions

● Can the hotel host weddings, events, or conferences?

● Are there packages for honeymoons or anniversaries?

● Are there romantic dining options or private beach setups available?

● Can the hotel arrange special surprises for birthdays or celebrations?

SHAMS ALAM RESORT

Rooms

Prime National Park Location

World-Class House Reef & Shoreline

Guaranteed Frontline Sea Views

Authentic & Tranquil Escape

Visit Hotel

Book Now

NILE SHAMS

Cabins

Wonderful sails on the Nile

Unforgettable sail along the Nile

Only when you want the best

Visit Cruise

Book Now