Privacy Policy
Privacy Policy for Shams Hotels and Resorts
Effective Date: July 1, 2025
1. Introduction
Welcome to Shams Hotels and Resorts. We are committed to protecting the privacy and security of our guests and website visitors. This Privacy Policy describes how Shams Hotels and Resorts (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, www.shamshotels.com (the “Site”), make a reservation, or otherwise interact with us.
By using our Site and services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information to provide and improve our services to you. This information includes:
- A. Information You Provide to Us Directly:
- Booking Information: When you make a reservation, we collect personal details such as your full name, email address, phone number, mailing address, payment information, and reservation details (e.g., dates of stay, room preferences).
- Communications: When you contact us, we collect your name, contact information, and the content of your message.
- Marketing Subscriptions: If you subscribe to our newsletter or promotional offers, we collect your name and email address.
- B. Information We Collect Automatically:
- Usage Data: When you visit our Site, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, and pages you visited on our site.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site. Cookies are files with a small amount of data stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: To process your reservations, manage your stay, process payments, and provide customer support.
- To Communicate with You: To send you booking confirmations, pre-arrival information, and to respond to your inquiries.
- For Marketing Purposes: To send you newsletters and special offers. You may opt-out of receiving these communications at any time.
- To Improve Our Website and Services: To understand how our guests use our services and to improve the functionality and user experience of our Site.
- For Legal and Security Purposes: To comply with legal obligations, prevent fraud, and protect the security of our business.
4. How We Share Your Information
We do not sell your personal information. We may share your information with trusted third parties in the following circumstances:
- Booking Engine Provider: To process your online reservations, your personal information is shared with our third-party booking engine provider.
- Payment Processors: To securely process your payments, we share transaction information with our third-party payment gateways.
- Service Providers: We may employ third-party companies to facilitate our services (e.g., email marketing, website analytics). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.
5. Data Security
We take the security of your data seriously and use reasonable administrative, technical, and physical measures to protect your personal information. Our Site uses Secure Socket Layer (SSL) technology to encrypt data during transmission. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
7. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
8. Your Rights and Choices
You have certain rights regarding your personal information. You may:
- Access and Update: Request access to the personal information we hold about you and ask that we correct or update it.
- Opt-Out of Marketing: Unsubscribe from our marketing communications by clicking the “unsubscribe” link in the emails we send or by contacting us directly.
- Request Deletion: Request that we delete your personal information, subject to certain legal and contractual exceptions.
To exercise any of these rights, please contact us using the information provided below.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site and updating the “Effective Date.” We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Shams Hotels and Resorts
37 Baghdad St.
Heliopolis, Cairo, 11341
Egypt
Email: info@shamshotels.com
