Terms & Conditions

Terms and Conditions for Shams Hotels and Resorts

Welcome to Shams Hotels and Resorts. These terms and conditions outline the rules and regulations for all bookings and stays at any hotel operating under our brand.

Please read these terms carefully. By making a reservation, you agree to be bound by these conditions.

Introduction

These terms and conditions apply to all bookings made for any hotel operating under the brand “Shams Hotels and Resorts.” Your legal contract will be with the specific legal entity that owns and operates the hotel you have booked. The name and details of this entity will be stated on your booking confirmation.

1. Reservations and Authorized Booking Channels

• Official Channels: Shams Hotels and Resorts is only responsible for reservations made directly through its official website (shamshotels.com), official reservations phone/email, or through specifically authorized and recognized travel partners.
• Unauthorized and Fraudulent Bookings: The hotel will not honor any reservation and will not be liable for any deposits or payments made through unauthorized third-party websites, fraudulent platforms, or any unverified travel agent. We are not affiliated with any entity that is not an officially recognized partner. Guests bear the full risk and loss of any transaction made through an unauthorized channel.
• Guest Responsibility: It is the guest’s responsibility to verify the legitimacy of their booking source. If you are unsure about a website or agent, we strongly advise you to contact our central reservations office directly to confirm their status before making a payment.
• Management of Legitimate Third-Party Bookings: For reservations made through a legitimate and authorized partner (e.g., the official Booking.com, Expedia, your tour operator), any changes, modifications, or cancellations must be made directly through that original booking platform or agent. The hotel cannot directly modify or cancel these reservations and is not authorized to process refunds for them.

2. Deposit, Payment, and Rates

• Deposit: A deposit equivalent to the cost of the first night of your stay is required at the time of booking to secure your reservation.
• Final Payment: The remaining balance for the total cost of your reservation will be automatically charged to your payment method on file seven (7) days prior to your scheduled arrival date. It is the guest’s responsibility to ensure the payment method is valid and has sufficient funds. Failure to process the final payment may result in the cancellation of your reservation.
• Accepted Payment Methods: We accept payments in US Dollars ($) and Euros (€). We also accept major credit cards (Visa, Mastercard) and bank transfers.
• Rates: All quoted rates are inclusive of all applicable service charges and government taxes.

3. Cancellation and No-Show Policy

Your cancellation policy is determined by the date you notify the hotel of the cancellation.

• Cancellations More Than 14 Days Prior to Arrival: You will receive a full refund of your one-night deposit.
• Cancellations Between 7 and 14 Days Prior to Arrival: Your one-night deposit is non-refundable and will be retained by the hotel as a cancellation fee.
• Cancellations 7 Days or Less Prior to Arrival & No-Shows: The reservation becomes fully non-refundable seven (7) days prior to arrival. Any cancellation made within this period, or in the event of a no-show, will result in the forfeiture of the full amount of your entire booked stay. No refunds will be issued.

4. Check-in and Check-out

• Check-In Time: 2:00 PM
• Check-Out Time: 12:00 PM (Noon)
• Required Identification: In accordance with local laws, all foreign nationals must present a valid passport and visa upon check-in. All Egyptian citizens must present a valid national ID card.
• Minimum Age: The primary guest must be at least 18 years of age to check into the hotel.
• Early Check-In / Late Check-Out: Requests for early check-in or late check-out are subject to availability on the day of arrival/departure and may incur additional charges.

5. Hotel Policies

• Pet Policy: Pets are not permitted at any of our resorts.
• Smoking Policy: All guest rooms and indoor public areas are strictly non-smoking. Smoking is only permitted in designated outdoor areas. A cleaning fee may be charged to guests who smoke in non-designated areas.
• Guest Conduct: Guests are expected to conduct themselves in an orderly and respectful manner. The hotel reserves the right to refuse service or evict, without refund, any guest who engages in disorderly conduct, illegal activities, or behavior that is disruptive to the peace and comfort of other guests or staff.
• Use of Facilities: All hotel facilities, including but not limited to swimming pools, beaches, fitness centers, and water sports equipment, are used at the guest’s own risk. Guests must comply with all posted rules and instructions provided by hotel staff. The hotel is not responsible for any injury or accident that may occur during the use of these facilities.

6. Guest Responsibility and Hotel Liability

• Damage to Property: Guests are responsible for any loss or damage to hotel property caused by themselves, their friends, or any person for whom they are responsible. The cost of repair or replacement will be charged to the guest’s account.
• Personal Belongings: The hotel is not liable for the loss, theft, or damage of any personal belongings or valuables. Each room is equipped with a safe, and we strongly advise guests to secure their valuable items.

7. Privacy Policy

Your privacy is important to us. The personal information we collect during the reservation process is used solely for the purpose of confirming your booking and providing you with our services. We are committed to protecting your data and will not share it with third parties for marketing purposes.

8. Force Majeure

The hotel shall not be liable for failure to perform its obligations if such failure is a result of Acts of God, government actions, natural disasters, acts of war, or other circumstances beyond our reasonable control. In such an event, the hotel will work with the guest to find a fair and reasonable resolution, such as rebooking for a future date.

9. Governing Law

These terms and conditions are governed by and shall be construed in accordance with the laws of the Arab Republic of Egypt. Any disputes will be subject to the exclusive jurisdiction of the courts of Egypt.